SACRAMENTO, Calif. — Covered California™ released updated numbers showing consumer
interest in the agency’s health insurance marketplace and Medi-Cal. In the
weeks to come, this information will be posted each Tuesday at CoveredCA.com/news.
Total enrollment for November is scheduled
for release on December 12th.
Weekly Report
|
Dec. 1-7
|
Unique visits to CoveredCA.com
|
640,404
|
Total call volume
|
143,923
|
Average wait time
|
36:02
|
Average handling
time
|
19:29
|
Enrollment Assistance
Program |
Certified
or Authorized to Enroll |
Certification
in Progress |
Enrollment Entities
|
589
|
90
|
Enrollment Counselors
|
2,344
|
3,713
|
Insurance Agents
|
8,267
|
10,735
|
County Eligibility
Workers*
|
10,725
|
|
Total
|
21,925
|
14,538
|
*Trained
by Covered California and authorized to use the agency’s enrollment system.
|
||
About Covered California
Covered California is the state’s marketplace for the
federal Patient Protection and Affordable Care Act. Covered California, in
partnership with the California Department of Health Care Services, was charged
with creating a new health insurance marketplace in which individuals and small
businesses can get access to affordable health insurance plans. With coverage
starting in 2014, Covered California helps individuals determine whether they
are eligible for premium assistance that is available on a sliding-scale basis
to reduce insurance costs or whether they are eligible for low-cost or no-cost
Medi-Cal. Consumers can then compare health insurance plans and choose the plan
that works best for their health needs and budget. Small businesses can
purchase competitively priced health insurance plans and offer their employees
the ability to choose from an array of plans and may qualify for federal tax
credits.
Covered California is an independent part of the state
government whose job is to make the new market work for California’s consumers.
It is overseen by a five-member board appointed by the Governor and the Legislature.
For more information on Covered California, please visit www.CoveredCA.com.
About the Department of Health Care Services
The Department of Health Care
Services (DHCS) works to preserve and improve the physical and mental health of
all Californians. DHCS provides health care services for more than 8.5 million
Californians through Medi-Cal, including medical, dental, mental health,
substance use treatment services and long-term services and supports. This is
accomplished through an investment of approximately $70 billion annually in
public funds for the care of low-income families, children, pregnant women,
seniors and persons with disabilities. DHCS focuses on delivering quality,
effective services primarily through the more coordinated systems of care
provided by 21 Medi-Cal managed care plans located in all of California’s 58
counties. For more information about DHCS, please visit www.dhcs.ca.gov.
