News Release

Date Posted

Rancho Cordova Site to Become a Designated Covered California Call Center

Trained Customer Service Representatives will Guide Californians through Health Care Enrollment Process

SACRAMENTO, Calif. – Covered California announced today that by the end of the year it will open a state-of-the-art call center in Rancho Cordova. Representatives at the call center will guide Californians through their health coverage options and help determine if they qualify for federal financial assistance to cover some of the costs. The center will be located at 10877 White Rock Road, a facility close to bus and light rail service.

“The insurance options available through Covered California will mean that millions currently without insurance will be able to afford it – and that makes for a healthier California,” said Covered California Executive Director Peter V. Lee. “These highly skilled customer service representatives will help us educate Californians about the various options available to them and enroll them in high-quality insurance.” The service center will handle questions from Californians throughout the state.

Specially trained staff will help consumers understand the new benefits available through the Affordable Care Act, and assist them with online purchasing of Covered California health insurance products. Federal dollars fund the creation of the call centers and their initial staffing. An estimated 5.3 million Californians could benefit from enrolling in Covered California by receiving federal financial assistance, guaranteed coverage, or both.

Approximately 500 state staff fluent in multiple languages including Spanish, Cantonese and Vietnamese will work at the Rancho Cordova call center which will be fully operational for open enrollment this fall, in advance of the new coverage that starts January 1, 2014.

For information about openings at the Rancho Cordova call center along with all California Health Benefit Exchange (Covered California) vacancies, visit : (vacancies are updated daily; please also remember to view the “next page” to see all vacancies).Covered California will administer a written test on April 20 for Program Technician 2 and 3 positions which assist callers with enrollment. Beginning April 17 at noon, applicants for these positions must self-schedule for their exam by visiting Candidates who have not self-scheduled via the web will not be admitted to the exam.

About Covered California

California was the first state to create a health benefit exchange following the passage of federal health care reform. Covered California is charged with creating a new insurance marketplace in which individuals and small businesses can get access to health insurance. With coverage starting in 2014, Covered California will helpindividuals compare and choose a health plan that works best for their health needs and budget. Financial help will be available from the federal government to help lower costs for people who qualify on a sliding scale. Small businesses will be able to purchase competitively priced health plans and offer their employees the ability to choose from an array of plans and may qualify for federal tax credits. Covered California is an independent part of the state government whose job is to make the new market work for California’s consumers. It is overseen by a five-member board appointed by the Governor and Legislature.
For more information on Covered California, please visit