One of Three Centers Helping Enroll Millions of Californians
in Covered California Health Plans
SACRAMENTO, Calif. – Covered California announced today that
Fresno will be the location for one of three state-of-the-art call centers that
will handle questions fromCalifornians, and help them understand the new health
benefits available through the Affordable Care Act. Almost 500 staff will be
hired and trained at the Fresno call center to assist consumers with online
purchasing of Covered California health insurance products. The center will
open in the fall, with the location to be announced soon.
Other Covered California call centers will be located in
Contra Costa County, and in Rancho Cordova in Sacramento County. “These three
centers will be on the front lines of helping millions of Californians get
access to coverage,” said Covered California Executive Director Peter V. Lee.
“We need to have skilled customer care representatives helping individuals and
small employers sort through the benefits and federal support, and help them
understand the new rules.”
Using state-of-the art technology, the three centers will offer
comprehensive, integrated and streamlined services. Call center staff will
speak English and Spanish, along withlanguages common in California such as
Mandarin, Cantonese, Vietnamese and Armenian. “Fresno is a great location for
one of our service centers because its diverse workforce mirrors the diversity
of the State we need to serve” said Lee.
Federal dollars fund the creation of the call centers and
their initial staffing. An estimated 5.3 million Californians could benefit
from enrolling in Covered California by receiving federal financial assistance,
guaranteed coverage, or both.
All California Health Benefit Exchange (Covered California)
job openings can be found at:
https://forms.spb.ca.gov/bulletins/ejv.cfm?criteria=0&loc=0&dept=N499.
(Vacancies are updated daily. Interested applicants should also remember to
view the “next page” to see all vacancies).
Covered California will administer a written test at the
Fresno Convention Center on April 13 for the Program Technician 2 and 3 positions
which assist callers with enrollment. Beginning April 11 at noon, applicants
for these positions must self schedule for their exam by visiting http://www.jobs.ca.gov/Job/ProgramTech.
Candidates who have not self-scheduled via the web will not
be admitted to the exam.
About Covered California
California was the first state to create a health benefit exchange
following the passage of federal health care reform. Covered California is
charged with creating a new insurance marketplace in which individuals and
small businesses can get access to health insurance. With coverage starting in
2014, Covered California will help individuals compare and choose a health plan
that works best for their health needs and budget. Financial help will be
available from the federal government to help lower costs for people who
qualify on a sliding scale. Small businesses will be able to purchase competitively
priced health plans and offer their employees the ability to choose from an array
of plans and may qualify for federal tax credits. Covered California is an independent
part of the state government whose job is to make the new market work for California’s
consumers. It is overseen by a five-member board appointed by the Governor and
Legislature.
For more information on Covered California, please visit
www.CoveredCA.com.
